Privacy Policy
Last Updated: September 17, 2024
Sol Index (“Sol Index,” “we,” or “us”) is focused on protecting your privacy. We've created this Privacy Policy (the "Policy") to explain our practices for collecting, using, and disclosing Personal Information (as defined below). This Policy must be read in conjunction with our Terms of Service ("Terms"), which are incorporated by reference into this Policy.
Please be aware that we have the right to amend any of our rules and practices at any time, but the most recent version of this Policy may always be found on this page. If you continue to use our Platform after we make any changes, you are in acceptance of those changes, so please check the Policy for updates on a regular basis.
This policy outlines:
The type of information we collect from you or that you provide when you visit our website at https://www.solindex.xyz or utilize any related tools, mobile applications, web applications, decentralized applications, smart contracts, or Application Programming Interfaces (“APIs”) located at any of Sol Index’s websites, including without limitation, successor website(s) or application(s) thereto (collectively, the “Platform”).
Our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this Policy carefully to learn about our policies and how we will handle your personal information. If you do not agree with our policies and practices, please do not continue to use our Platform. You agree to the terms of this Policy by using our Platform.
PERSONAL INFORMATION COLLECTED BY US
"Personal Information," as used above, refers to information that directly or indirectly identifies or is reasonably capable of identifying an individual, as well as information that can be linked to an identified or reasonably identifiable individual.
Personal Information We Collect from You: We (or our Affiliates) may collect the following categories of Personal Information directly from you:
Personally identifying information, such as name, email, phone number, postal address, wallet address, and any information that may be legally required, including information required for Know Your Customer verification purposes.
Personal Information That May Be Collected Automatically: We (or our Affiliates) may collect the following categories of Personal Information automatically through your use of our services:
IP address, domain name;
Device Information, operating system, browser, device name, language preferences;
Usage Data, such as system activity, internal and external information related to Sol Index website pages that you visit;
Geolocation Data, such as information about your device's location.
Automatic collection of Personal Information may involve the use of Cookies, described in detail further below. Sol Index does not store online identifiers, device information, or geolocation data on our systems. Please be aware that third parties with which we might interact with, such as vendors or payment processors, may store such information.
Personal Information We Collect from Third Parties: We may collect and/or verify the following categories of Personal Information about you from third parties:
Identification Information, such as name, email, phone number, postal address.
Transaction Information, such as public blockchain data. We, and any others who can match your public digital asset address to other Personal Information about you, may be able to identify you from a blockchain transaction because, in some circumstances, Personal Information published on a blockchain (such as your digital asset address and IP address) can be correlated with personal information that we and others may have.
Additional Information, at our discretion to comply with legal obligations.
Accuracy and Retention of Personal Information: We take all reasonable steps to ensure that your Personal Information held by us is (i) accurate with regard to the purposes for which it is to be used, and (ii) not kept longer than is necessary for the fulfillment of the purpose for which it is to be used.
MINOR PERSONAL INFORMATION
We do not knowingly collect data from or market to children under 18 years of age. By using the Platform, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Platform. If we become aware that personal information from users who are less than 18 years of age has been collected, we will deactivate the account immediately and take reasonable measures to promptly remove such data from our records. If you become aware of any data we may have collected from children who are under the age of 18, please contact us at info@solindex.xyz.
HOW WE USE YOUR PERSONAL INFORMATION
We collect Personal Information about you in order to provide you with the best experience possible, protect you from significant risks related to improper use and fraud, and help us maintain and improve our Services. We may use your Personal Information to:
Provide you with our Services: We use your Personal Information to provide you with our Services pursuant to the terms of our Terms.
Remain in compliance with legal and regulatory requirements: We process your Personal Information as required by applicable laws and regulations.
Detect and prevent fraud: We process your Personal Information to detect and prevent fraud.
Protect the security and integrity of our Services: We use your Personal Information, including information about your device and your activity on Sol Index to maintain the security of your personal account and the Sol Index platform.
Provide you with customer support: We process your Personal Information when you contact our support team with questions about or technical issues with your account.
Market our products: We may contact you with information about our Services. We will only do so with your permission, which you can revoke at any time.
HOW WE SHARE YOUR PERSONAL INFORMATION
We will never sell, share, or rent your Personal Information to third parties for their commercial purposes. Further, we will not share your Personal Information with third parties, except as described below:
Service Providers: We may share your Personal Information with third-party service providers for business or commercial purposes, including fraud detection and prevention, security threat detection, payment processing, customer support, data analytics, Information Technology, advertising and marketing, network infrastructure, storage, transaction monitoring. We share your Personal Information with these service providers only so that they can provide us with the services, and our service providers are prohibited from using or disclosing your Personal Information for any other purpose.
Law Enforcement: We may be compelled to share your Personal Information with law enforcement, government officials, and regulators.
Consent: We may share your Personal Information with your consent.
If we decide to modify the purpose for which your Personal Information is collected and used, we will amend this Policy.
COOKIES
When our users access Sol Index, we may make use of the standard practice of placing data files called cookies, flash cookies, pixel tags, or other tracking tools (herein, “Cookies”) on your computer or other devices used to visit Sol Index. Cookies are used to help us recognize you as a customer, collect information about your use of Sol Index, and better customize our services and content for you, and collect information about your computer or other access devices to: (i) ensure that your account security has not been compromised by detecting irregular, suspicious, or potentially fraudulent account activities; (ii) assess and improve our services and advertising campaigns.
Please note that if you reject cookies, you will not be able to use some or all of Sol Index’s website pages. If you do not consent to the placing of Cookies on your device, please do not visit, access, or use Sol Index.
DIRECT MARKETING
Subject to applicable laws and regulations, we may from time to time send direct marketing materials promoting services, products, facilities, or activities to you using information collected from or about you. You may opt out of such communications by following the directions provided in any marketing communication. It is our policy to not provide your Personal Information for those third parties’ direct marketing purposes without your consent.
INFORMATION SECURITY
While we cannot guarantee absolute security, we work hard to protect Sol Index and you from unauthorized access to or unauthorized alteration, disclosure, or destruction of Personal Information we collect and store. Measures we take include encryption of the Sol Index website communications with SSL; regular review of our Personal Information collection, storage, and processing practices; limited access to your Personal Information for our employees.
INFORMATION FOR PERSONS SUBJECT TO EU DATA PROTECTION LAW
While customers who are located in the European Union (“EU”), European Economic Area (“EEA”) or the Channel Islands, or other locations subject to EU data protection law (collectively, “Europe”) are deemed to be customers of our North American entity, we recognize and, to the extent applicable to us, adhere to relevant EU data protection laws. For purposes of this section, “personal data” has the meaning provided in the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Lawful Bases for Processing: We process personal data subject to GDPR on one or more of the following legal bases:
Legal Obligation: to conduct anti-fraud activities and to fulfill our retention and other legal obligations;
Contractual Obligation: to satisfy our obligations to you under our Terms, including to provide you with our Services and customer support services;
Legitimate Interest: to monitor the usage of Sol Index, conduct automated and manual security checks of our Services, to protect our rights; and consent to market Sol Index and our Services. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before your consent is withdrawn.
European Privacy Rights: European residents have the following rights under GDPR, subject to certain exceptions provided under the law, with respect to their personal data:
Rights to Access and Rectification: You may submit a request at any time that Sol Index disclose the personal data that we process about you and correct any factually inaccurate personal data.
Right to Erasure: You may submit a request at any time that Sol Index delete your personal data.
Right to Restriction of Processing: You have the right to restrict or object to our processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to receive the personal data you have provided to us in an electronic format and to transmit that personal data to another data controller.
To submit a request to exercise these rights, please contact us using the methods described at the end of this Policy. When handling requests to exercise European privacy rights, we will check the identity of the requesting party to ensure that he or she is the person legally entitled to make such requests.
COLLECTION AND TRANSFER OF DATA OUTSIDE THE EEA
Sol Index operates with many of our systems based in the United States. As a result, we may transfer personal data from Europe to other countries outside of Europe, including the United States, under the following conditions:
Contractual Obligation: Where transfers are necessary to satisfy our obligation to you under our Terms, including to provide you with our Services and customer support services, and to optimize and enhance the Sol Index platform.
Consent: Where you have consented to the transfer of your personal data to a third country.
Where transfers to a third country are based on your consent, you may withdraw your consent at any time. Please understand that our services may not be available if we are unable to transfer your personal data to third countries.
CALIFORNIA PRIVACY RIGHTS
Based on California law, you may have the right to request access to the personal information we have collected from you, alter that information, or delete it in some circumstances. In order to submit a request to exercise these rights, please get in touch with us using the methods described at the end of this Privacy Policy. When handling requests to exercise CCPA privacy rights, we will check the identity of the requesting party to ensure that he or she is the person legally entitled to make such a request.
CONTACT US
If you have questions or concerns regarding this policy or our processing of your Personal Information, please feel free to email us at info@solindex.xyz.
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